Customs fees/VAT policy:
Please note: I am not collecting customs duties or VAT! You will be responsible for any customs/import fees or taxes incurred on your package. These charges are not included in the total price you see at checkout and are owed to your country's customs agency and/or postal carrier.
Shipping restrictions:
Due to the restrictions of the new European law (General Product Safety Regulations (GPSR)) which are costly and prohibitive to small businesses, I am currently unable to ship to any countries in the EU. Orders to EU shipping addresses will unfortunately be cancelled and refunded. Non-EU countries in Europe (ex. the UK, Switzerland, etc) will not be affected by this new law.
Additionally, I will not be able to ship to countries that USPS is not accepting packages for! To check whether your country is affected, please click this link and look through the countries listed under 'Suspensions.'
Shipping information:
All shipping is done through USPS. Currently, shipping generally takes between 1-2 weeks for US-based orders and 2-6 weeks for international orders.
All orders come with tracking! Please email or DM me if you'd like your tracking number.
Non-pre-order items will be shipped within two weeks of confirmation of payment. Pre-order items will have an estimated shipping time listed in the item description. If you don't receive shipping confirmation after the listed shipping date, please send me a message!
If you order a pre-order item together with a regular item, the order will be shipped according to the pre-order shipping estimate.
Returns:
All sales are final. However, if you receive a damaged item please send me a message with an image of the item and I will do my best to help you out!
If you would like to cancel your order and it has not yet been shipped out, please contact me ASAP. If you request an order cancellation after the items have already been shipped out, I will unfortunately not be able to accommodate your request.